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know one thing that all business owners have in common… They HATE a bad review. While many clients use our Review Manager™ system to direct positive reviews online, and negative reviews to a private email, some customers still find their way to the public review sites with a bad review. The importance of responding to… Continue reading A Case Study on Handling a Bad Review – Tips from Clients

Visions of Leadership When you are growing up, every child has a vision of leadership. They have visions of managing a world series team, the lead singer of a rock band or President of the United States. At some point reality sets in, life presents challenges and expectations change. Having been a “leader” (in my… Continue reading 5 Keys to Effective Leadership

Small Business Saturday is a day created by American Express to commemorate and promote Small Businesses and remind consumers that small businesses are the true back bone of America. Did you know that according to the 2014 census, there are 29 million registered businesses in America, of which 25 million have “less than” 10 employees,… Continue reading Small Business is BIG Business…